Randall Stross / New York Times:
AOL Said, 'If You Leave Me I'll Do Something Crazy' — "YOU'RE going to listen to me." — This was the taunting command of an AOL customer service representative who sounded like a jailer twirling his keychain. The customer on the phone wanted to complete his business …
Discussion: WebMetricsGuru, Message, Smalltalk Tidbits …, Life On the Wicked Stage, IP Democracy, 21talks, Smart Mobs and A VC
Marshall Sponder / WebMetricsGuru: AOL Customer Service Horror Story drives customer crazy and the …
Stowe Boyd / Message: AOL And The Open Web
James A. Robertson / Smalltalk Tidbits, Industry Rants: It's not your father's customer service hell anymore
Warner Crocker / Life On the Wicked Stage: When Customers Bite Back Using the Web As Teeth
Cynthia Brumfield / IP Democracy: Forget Authorities: Customer Service Complaints Aired on the Web
Marshall Sponder / Smart Mobs: SmartMob Communities on the Internet drive a Media Storm to AOL
Fred / A VC: Easy Out = Easy In
Robert Scoble / Scobleizer:
Where was Google? — Thinking back on the last two days of Gnomedex and I am wondering "where was Google?" I don't remember meeting a Google employee (I just looked through my stack of more than a hundred business cards and didn't find one from Google). — But, yet, Google was the talk of the conference.
Aneil Weber / PostBubble: The Google mystery continues
Jeremy Wagstaff / the LOOSE wire blog: Google's Real Problem
Donna Bogatin / Digital Micro-Markets: Google all the rage at Gnomedex, but not present
Marshall Sponder / WebMetricsGuru: Google a one trick pony?
Repave Periodically — Bill de hÓra: I don't have time to change OSes — That's scary. When was the last time you installed any version of Windows? For me, it was April. — My biggest concern is an involuntary need to reinstall that comes at a time that I can least afford it.
David Weinberger / Joho the Blog:
Another reason to love Open Source
Another reason to love Open Source
Discussion: Open Culture
GeekyGirl Dawn Foster / Open Culture: Open Source is Less Evil
Jessie Seyfer / Mercury News:
Seven bidders step up with wireless Net plan for valley — NETWORK TO COVER 1,500 SQUARE MILES FROM SOUTH SAN FRANCISCO THROUGH SANTA CRUZ — Seven bidders stepped up Friday with proposals for bringing affordable wireless Internet access to all 1,500 square miles of Silicon Valley — a costly, technically challenging task.
Discussion: IP Telephony, VoIP, Broadband
Daniel Greenberg / Washington Post:
Internet and Land-Line Calls on One Phone — At one point, the biggest selling point in Internet phone services was price. — Companies such as Vonage Holdings Corp. and 8x8 Inc. enticed customers with calling plans that offered local and long-distance services over a high-speed Internet connection for as little as $15 a month.
Discussion: IP Democracy
Cynthia Brumfield / IP Democracy: Skype's Dual-Mode Phone Could Be a Killer
Niall Kennedy / Niall Kennedy's Weblog:
Firefox in the next 6 months — I heard a few questions yesterday about the future of Firefox and its product goals, differentiating factors, and its positioning against Microsoft and its Internet Explorer browser. I've been following the Firefox process intermittently so I'll outline …
How Failure Breeds Success — Everyone fears failure. But breakthroughs depend on it. The best companies embrace their mistakes and learn from them — Ever heard of Choglit? How about OK Soda or Surge? Long after "New Coke" became nearly synonymous with innovation failure …
Michelle Meyers / CNET News.com:
Some MacBooks have premature age spots — What began as a few isolated reports of mysterious stains appearing on the wrist rests of Apple Computer's MacBooks looks to be more widespread and the impetus for a growing Web community of displeased owners. — Reports of the discoloration …
Mitch Wagner / InformationWeek:
Accidental Tech Entrepreneurs Turn Their Hobbies Into Livelihoods — InformationWeek interviewed five accidental entrepreneurs, including the founders of del.icio.us and Digg and the author of the blog Dooce, to find out how they freed themselves from the paycheck-to-paycheck grind.
Discussion: Digital Micro-Markets, WebMetricsGuru and Make Money Online …
Donna Bogatin / Digital Micro-Markets: Web 2.0 financial success: Easy as 'two weeks and $700 bucks'?
Marshall Sponder / WebMetricsGuru: Accidental Tech Entrepreneurs Turn Their Hobbies Into Livelihoods
Justin Baillargeon / QJ.NET - PSP Updates:
[Breaking News] 2.50/2.60 Downgrader - v5 Beta Released — Yes, you have read the title right - 2.50/2.60 Downgrader. Dark_Alex, along with Mathieulh and Yoshihiro from SonyXTeam, have released the first working 2.50/2.60 downgrader. Most credit goes to Dark_Alex (as said by Mathieulh) as he is the founder of the downgrader.
Evan Blass / Engadget: PSP firmware versions 2.5 and 2.6 now downgradeable
Ionut Alex. Chitu / Google Operating System:
Delete All Spam In Gmail — Gmail has a great spam filter, but the spam is hard to delete. And that's a problem if you get hundreds of spam messages everyday. Gmail is rolling out a new link called "Delete all spam messages now" so you don't have to repeatedly select all messages and delete them.
Discussion: Digital Tech Life and Google Blogoscoped
Robert Scoble / Scobleizer:
Why I won't use PayPerPost (and if I do, I will disclose) — Last night I gave away a $1,200 Sonos music system in a random raffle at Gnomedex (hundreds of people witnessed that, and Richard MacManus was the winner). Why? Because I got it for free from the company because I'm an "A list" blogger.
Paul Miller / Engadget:
Samsung's Yepp YP-T9 with Bluetooth hits FCC — Looks like Samsung has a new one in the works; their YP-T9 DAP just got its FCC approval and it's looking mighty nice. The Yepp player measures 0.43-inches thick, and weighs a mere 1.7 ounces, but Samsung still managed a few extras.
Discussion: MobileWhack.com and Anything But iPod
Paul Briggs / MobileWhack.com: Samsung YP-T9 DAP FCC Approved
Evan Blass / Engadget:
Jabra announces iPod Bluetooth adapter — Since Apple's still showing no sign of caving into consumer demand and releasing a Bluetooth-equipped iPod (even a proprietary solution would be a good start — anything to get rid of that annoying white cord), more and more manufacturers are looking …
Sam Mcloughln / PalmAddicts: PA TECH — Here are a couple of quick Sunday tech stories …