July 20, 2014, 1:15 AM

Top News

John Napier Tye / Washington Post:
Meet Executive Order 12333: The Reagan rule that lets the NSA spy on Americans  —  In March I received a call from the White House counsel's office regarding a speech I had prepared for my boss at the State Department.  The speech was about the impact that the disclosure …
Ashlee Vance / Businessweek:
Amazon's Cloud Is One of the Fastest-Growing Software Businesses in History  —  Five billion dollars.  —  That's how much (AMZN) will rake in from its cloud computing business this year, according to a new estimate from Pacific Crest Securities.  If true, it's an incredible figure.
More: Re/codeTweets: @ahess247 and @bfrist
Chance Miller / 9to5Google:
Google and Samsung's relationship continues to worsen, this time over wearables  —  According to a new report out of The Information, the already tense relationship between Samsung and Google has begun to worsen thanks to both of their own lines of wearables.
Josh Constine / TechCrunch:
Snapchat Files Trademarks To Handle Payments  —  Snappay?  Snapchat may try to monetize by processing peer-to-peer payments, money transfers, or online payments, according to two trademarks it filed earlier this week.  Owned by Snapchat and filed on July 11th by an attorney at Cooley …
Hayley Tsukayama / Washington Post:
Kindle Unlimited: worth it if you buy 12+ books/year and find the limited catalogue appealing  —  Is Kindle Unlimited worth it?  —  Some things to think about before you sign up for Amazon's latest service.  (Photo by David McNew/Getty Images)  — introduced a new subscription service, Kindle Unlimited, on Friday.
Evelyn Rusli / Wall Street Journal:
GitHub incident shows how rising startups often lack the HR support to deal with office imbroglios  —  Incident Shows How Rising Startups Are Often Ill-Equipped to Deal With Complex, Inter-Office Dynamics  —  One anonymous post turned the world of GitHub, a San Francisco-based software startup, inside out.
More: ReadWrite
Frank Konkel /
How the CIA's $600M deal with Amazon Web Services will enable 17 federal agencies to cooperate  —  How the CIA Partnered With Amazon and Changed Intelligence  —  National Reconnaissance Office in Chantilly, Virginia Trevor Paglen  —  The intelligence community is about to get the equivalent of an adrenaline shot to the chest.
Adrianne Jeffries / The Verge:
How warped incentives for Comcast's “retention specialists” lead to a vexing cancellation call  —  Here's why your Comcast rep is yelling at you  —  Warped employee incentives and an absence of competition make bad customer service inevitable  —  In 2006, a man named Vincent …
Jason Del Rey / Re/code:
Starbucks will let customers place pickup orders via mobile app in one test market this year  —  Starbucks Has Bigger Plans in Mobile Payments Than Most People Realize  —  A decade after the idea was first sketched on the proverbial drawing board, Starbucks is poised to finally let its customers order their coffees from their phones.

Sponsor Posts

Researchers reach human parity in conversational speech recognition  —  Speech recognition system makes the same or fewer errors than professional transcriptionists.
How to create a seamless & simple payment UX [ON-DEMAND WEBINAR]  —  Where's your checkout experience falling short?  Find out in this webinar with @unity3d and @Deezer.
Basecamp's “Work Can Wait” Pledge - Why We're Not Recommending It.  —  Basecamp is running a campaign asking people to pledge that they will limit their work to 40 hours a week and ask others in their organization to do the same.
The Case For Startups to Put CX at Their Core  —  Read why eero decided to prioritize and integrate its Customer Experience team - even before its launch
App Annie:
Can Push Notifications Really Help App Retention?  Find Out.  —  Leanplum looks at which push notification strategies actually increase app retention.

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