Techmeme
July 19, 2014, 1:40 PM

Top News

Adrianne Jeffries / The Verge:
How warped incentives for Comcast's “retention specialists” lead to a vexing cancellation call  —  Here's why your Comcast rep is yelling at you  —  Warped employee incentives and an absence of competition make bad customer service inevitable  —  In 2006, a man named Vincent …
Josh Constine / TechCrunch:
Snapchat Files Trademarks To Handle Payments  —  Snappay?  Snapchat may try to monetize by processing peer-to-peer payments, money transfers, or online payments, according to two trademarks it filed earlier this week.  Owned by Snapchat and filed on July 11th by an attorney at Cooley …
Ashlee Vance / Businessweek:
Amazon's Cloud Is One of the Fastest-Growing Software Businesses in History  —  Five billion dollars.  —  That's how much Amazon.com (AMZN) will rake in from its cloud computing business this year, according to a new estimate from Pacific Crest Securities.  If true, it's an incredible figure.
Tweets: @bfrist
Todd Bishop / GeekWire:
Internal memo: Microsoft to cut off all ‘external staff’ after 18 months, imposing mandatory 6-month break  —  An internal Microsoft memo, distributed earlier today, imposes new restrictions on the company's use of “external staff” — including a new limit on people who work on projects for Microsoft through vendors.
Lenovo Newsroom:
Lenovo will continue selling 8" and 10" Windows tablets in the US, new models coming this holiday  —  Clarification on Lenovo Statement on Sales of Small Screen Windows-Based Tablets  —  We will continue to bring new Windows devices to market across different screen sizes …
Chance Miller / 9to5Google:
Google and Samsung's relationship continues to worsen, this time over wearables  —  According to a new report out of The Information, the already tense relationship between Samsung and Google has begun to worsen thanks to both of their own lines of wearables.
Greg Sterling / Search Engine Land:
Yahoo Search Share Falls Below 10 Percent For “All-Time Low”  —  We're on the cusp of new comScore U.S. search market share data for June.  According to financial analyst notes, releasing the numbers early, desktop search declined for the fifth consecutive month after a period of growth in mid-2013.

Sponsor Posts

Microsoft:
Students are invited to the Break into Code! challenge  —  Young students can become technology creators in this first of a new series of contests from Microsoft Imagine.  Students can learn to code their first game in about an hour.
Avangate:
Top 10 Myths of Conversion Optimization [Avangate MythBusters]  —  Conversion rate optimization can be a humbling experience.  You start with a hypothesis (your opinion on how to improve your website) and then run a test to see if you were right or wrong.
Asana:
Take back your productivity with No Meeting Wednesday  —  Want to boost your team's productivity?  Implement a no meeting day, every week.  It's a simple practice that's helped our team tremendously and could help yours, too.
Zoho:
How a social media company you've never heard of is primed to revolutionize customer service  —  Hear that steely twang bouncing around?  —  No, you didn't stumble into a bluegrass convention, or a Steve Martin concert …
HP:
The History of Telecommunications (In Just 3 Minutes)  —  Mankind is constantly seeking better ways to communicate.  Here's the remarkable story of how we innovated through the centuries.
 

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More News

Roberto Baldwin / The Next Web:
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Earlier Picks

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