Techmeme
July 19, 2014, 12:30 PM

Top News

Adrianne Jeffries / The Verge:
How warped incentives for Comcast's “retention specialists” lead to a vexing cancellation call  —  Here's why your Comcast rep is yelling at you  —  Warped employee incentives and an absence of competition make bad customer service inevitable  —  In 2006, a man named Vincent …
Josh Constine / TechCrunch:
Snapchat Files Trademarks To Handle Payments  —  Snappay?  Snapchat may try to monetize by processing peer-to-peer payments, money transfers, or online payments, according to two trademarks it filed earlier this week.  Owned by Snapchat and filed on July 11th by an attorney at Cooley …
Ashlee Vance / Businessweek:
Amazon's Cloud Is One of the Fastest-Growing Software Businesses in History  —  Five billion dollars.  —  That's how much Amazon.com (AMZN) will rake in from its cloud computing business this year, according to a new estimate from Pacific Crest Securities.  If true, it's an incredible figure.
Tweets: @bfrist
Lenovo Newsroom:
Lenovo will continue selling 8" and 10" Windows tablets in the US, new models coming this holiday  —  Clarification on Lenovo Statement on Sales of Small Screen Windows-Based Tablets  —  We will continue to bring new Windows devices to market across different screen sizes …
Todd Bishop / GeekWire:
Internal memo: Microsoft to cut off all ‘external staff’ after 18 months, imposing mandatory 6-month break  —  An internal Microsoft memo, distributed earlier today, imposes new restrictions on the company's use of “external staff” — including a new limit on people who work on projects for Microsoft through vendors.
Alyson Shontell / Business Insider:
Uber Is Being Audited By Rudy Giuliani's Team About Its Driver Background Check Process  —  On-demand car service and logistics company Uber has retained former NYC mayor Rudy Giuliani to conduct an audit on its driver background check process.  —  Recently, some of Uber's drivers have stirred …
Greg Sterling / Search Engine Land:
Yahoo Search Share Falls Below 10 Percent For “All-Time Low”  —  We're on the cusp of new comScore U.S. search market share data for June.  According to financial analyst notes, releasing the numbers early, desktop search declined for the fifth consecutive month after a period of growth in mid-2013.

Sponsor Posts

Microsoft:
Next at Microsoft podcast: Wearables are changing the future of healthcare  —  Desney Tan, Microsoft principal researcher, and Amish Patel, director of experience for Microsoft Band, chat about how their collaboration …
Zoho:
Introducing Zoho Forms: Forms for Mobile Teams  —  Forms is all about entries, and entries mean data.  Data that you have to study and act on, so why resort to stacking them in your basement — where they collect dust?
Whitepages:
What the FCC Vote on Robocalls and Spam Texts Mean For Your Business  —  It seems like every month we hear about another phone scam or type of call fraud.  Last week we talked about the toll free traffic pumping problem …
Igloo:
Why attempting to compute a concrete ROI for social technologies is folly  —  It's virtually impossible to know upfront the return on investment of a social intranet.  So the best way forward is to do things, to make change happen.
 

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More News

Roberto Baldwin / The Next Web:
Emil Protalinski / The Next Web:
Alyson Shontell / Business Insider:

Earlier Picks

Emil Protalinski / The Next Web:
Jared Newman / PC World:
Peter Kafka / Re/code:
Steve Dent / Engadget: