July 19, 2014, 2:55 PM

Top News

Adrianne Jeffries / The Verge:
How warped incentives for Comcast's “retention specialists” lead to a vexing cancellation call  —  Here's why your Comcast rep is yelling at you  —  Warped employee incentives and an absence of competition make bad customer service inevitable  —  In 2006, a man named Vincent …
Ashlee Vance / Businessweek:
Amazon's Cloud Is One of the Fastest-Growing Software Businesses in History  —  Five billion dollars.  —  That's how much (AMZN) will rake in from its cloud computing business this year, according to a new estimate from Pacific Crest Securities.  If true, it's an incredible figure.
More: Re/codeTweets: @ahess247 and @bfrist
Josh Constine / TechCrunch:
Snapchat Files Trademarks To Handle Payments  —  Snappay?  Snapchat may try to monetize by processing peer-to-peer payments, money transfers, or online payments, according to two trademarks it filed earlier this week.  Owned by Snapchat and filed on July 11th by an attorney at Cooley …
Chance Miller / 9to5Google:
Google and Samsung's relationship continues to worsen, this time over wearables  —  According to a new report out of The Information, the already tense relationship between Samsung and Google has begun to worsen thanks to both of their own lines of wearables.
Claire Cain Miller / New York Times:
How some universities have attracted more women to computer science: mentoring, high school programs, and revamped introductory courses  —  Women in Tech: Some Universities Crack Code in Drawing Women to Computer Science  —  One of the reasons so few women work in tech is that few choose to study computer science or engineering.
Todd Bishop / GeekWire:
Internal memo: Microsoft to cut off all ‘external staff’ after 18 months, imposing mandatory 6-month break  —  An internal Microsoft memo, distributed earlier today, imposes new restrictions on the company's use of “external staff” — including a new limit on people who work on projects for Microsoft through vendors.
Greg Sterling / Search Engine Land:
Yahoo Search Share Falls Below 10 Percent For “All-Time Low”  —  We're on the cusp of new comScore U.S. search market share data for June.  According to financial analyst notes, releasing the numbers early, desktop search declined for the fifth consecutive month after a period of growth in mid-2013.

Sponsor Posts

Convergence EMEA: Matching business challenges to technological solutions  —  Perspective from Jean-Philippe Courtois, President, Microsoft International, leading up to the keynote in Barcelona at 6:30 a.m. PT on Nov. 30.
Federal Insecurity  —  The number of security incidents impacting Federal agencies has grown from 5,503 in 2006 to 67,168 in 2014 — a massive 1121% increase in 8 years — what can be done?
What consumers have to say about Bitcoin, P2P, social spending and more  —  We asked 7000 digital consumers how they expect to pay for digital goods & services in the future.  The results are in.
Upload Web Receipts for scanning with the new Google Chrome add-on  —  Remember the days of keeping receipts in a shoebox?  Sure, you had them all in one place, but they weren't organized, they weren't sorted …
CareerArc: Amazon to Hire 100k Workers this Holiday Season, Reflects Shift in US Retail  —  Amazon is the largest employer of seasonal hires in 2015.  How is the overall shift towards e-commerce changing US retail and labor?

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