July 19, 2014, 2:55 PM

Top News

Adrianne Jeffries / The Verge:
How warped incentives for Comcast's “retention specialists” lead to a vexing cancellation call  —  Here's why your Comcast rep is yelling at you  —  Warped employee incentives and an absence of competition make bad customer service inevitable  —  In 2006, a man named Vincent …
Ashlee Vance / Businessweek:
Amazon's Cloud Is One of the Fastest-Growing Software Businesses in History  —  Five billion dollars.  —  That's how much (AMZN) will rake in from its cloud computing business this year, according to a new estimate from Pacific Crest Securities.  If true, it's an incredible figure.
More: Re/codeTweets: @ahess247 and @bfrist
Josh Constine / TechCrunch:
Snapchat Files Trademarks To Handle Payments  —  Snappay?  Snapchat may try to monetize by processing peer-to-peer payments, money transfers, or online payments, according to two trademarks it filed earlier this week.  Owned by Snapchat and filed on July 11th by an attorney at Cooley …
Chance Miller / 9to5Google:
Google and Samsung's relationship continues to worsen, this time over wearables  —  According to a new report out of The Information, the already tense relationship between Samsung and Google has begun to worsen thanks to both of their own lines of wearables.
Claire Cain Miller / New York Times:
How some universities have attracted more women to computer science: mentoring, high school programs, and revamped introductory courses  —  Women in Tech: Some Universities Crack Code in Drawing Women to Computer Science  —  One of the reasons so few women work in tech is that few choose to study computer science or engineering.
Todd Bishop / GeekWire:
Internal memo: Microsoft to cut off all ‘external staff’ after 18 months, imposing mandatory 6-month break  —  An internal Microsoft memo, distributed earlier today, imposes new restrictions on the company's use of “external staff” — including a new limit on people who work on projects for Microsoft through vendors.
Greg Sterling / Search Engine Land:
Yahoo Search Share Falls Below 10 Percent For “All-Time Low”  —  We're on the cusp of new comScore U.S. search market share data for June.  According to financial analyst notes, releasing the numbers early, desktop search declined for the fifth consecutive month after a period of growth in mid-2013.

Sponsor Posts

A new era of Windows 10 devices  —  Microsoft introduces new Surface, Lumia and Band devices, and shares the latest from HoloLens and Xbox.
What Experian and T-Mobile Didn't Learn from the Target Hack  —  The Experian/T-Mobile hack demonstrates that corporations haven't learned the lessons from the massive Target breach — there are simple rules …
M&A Market Analysis: Preview For Second Half Of 2015  —  M&A activity cooled in the first half of this year after a banner year in 2014.  Is this the start of a larger downturn or just a short-term blip?
Customer Spotlight: The Child Care Square Makes Successful Business Collaboration using Zoho Meeting  —  The Child Care Square is a business based in San Jose, California that provides an easy way to connect parents with licensed child care providers.

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