July 19, 2014, 1:05 PM

Top News

Adrianne Jeffries / The Verge:
How warped incentives for Comcast's “retention specialists” lead to a vexing cancellation call  —  Here's why your Comcast rep is yelling at you  —  Warped employee incentives and an absence of competition make bad customer service inevitable  —  In 2006, a man named Vincent …
Josh Constine / TechCrunch:
Snapchat Files Trademarks To Handle Payments  —  Snappay?  Snapchat may try to monetize by processing peer-to-peer payments, money transfers, or online payments, according to two trademarks it filed earlier this week.  Owned by Snapchat and filed on July 11th by an attorney at Cooley …
Ashlee Vance / Businessweek:
Amazon's Cloud Is One of the Fastest-Growing Software Businesses in History  —  Five billion dollars.  —  That's how much (AMZN) will rake in from its cloud computing business this year, according to a new estimate from Pacific Crest Securities.  If true, it's an incredible figure.
Tweets: @bfrist
Todd Bishop / GeekWire:
Internal memo: Microsoft to cut off all ‘external staff’ after 18 months, imposing mandatory 6-month break  —  An internal Microsoft memo, distributed earlier today, imposes new restrictions on the company's use of “external staff” — including a new limit on people who work on projects for Microsoft through vendors.
Lenovo Newsroom:
Lenovo will continue selling 8" and 10" Windows tablets in the US, new models coming this holiday  —  Clarification on Lenovo Statement on Sales of Small Screen Windows-Based Tablets  —  We will continue to bring new Windows devices to market across different screen sizes …
Greg Sterling / Search Engine Land:
Yahoo Search Share Falls Below 10 Percent For “All-Time Low”  —  We're on the cusp of new comScore U.S. search market share data for June.  According to financial analyst notes, releasing the numbers early, desktop search declined for the fifth consecutive month after a period of growth in mid-2013.

Sponsor Posts

Researchers reach human parity in conversational speech recognition  —  Speech recognition system makes the same or fewer errors than professional transcriptionists.
How to create a seamless & simple payment UX [ON-DEMAND WEBINAR]  —  Where's your checkout experience falling short?  Find out in this webinar with @unity3d and @Deezer.
Basecamp's “Work Can Wait” Pledge - Why We're Not Recommending It.  —  Basecamp is running a campaign asking people to pledge that they will limit their work to 40 hours a week and ask others in their organization to do the same.
The Case For Startups to Put CX at Their Core  —  Read why eero decided to prioritize and integrate its Customer Experience team - even before its launch
App Annie:
How Snapchat's Spectacles Could Shape Mobile Advertising  —  Snapchat — now Snap Inc. — has entered the hardware game.  What does this mean for its burgeoning ad business?

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More News

Roberto Baldwin / The Next Web:
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Earlier Picks

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