July 19, 2014, 1:05 PM

Top News

Adrianne Jeffries / The Verge:
How warped incentives for Comcast's “retention specialists” lead to a vexing cancellation call  —  Here's why your Comcast rep is yelling at you  —  Warped employee incentives and an absence of competition make bad customer service inevitable  —  In 2006, a man named Vincent …
Josh Constine / TechCrunch:
Snapchat Files Trademarks To Handle Payments  —  Snappay?  Snapchat may try to monetize by processing peer-to-peer payments, money transfers, or online payments, according to two trademarks it filed earlier this week.  Owned by Snapchat and filed on July 11th by an attorney at Cooley …
Ashlee Vance / Businessweek:
Amazon's Cloud Is One of the Fastest-Growing Software Businesses in History  —  Five billion dollars.  —  That's how much (AMZN) will rake in from its cloud computing business this year, according to a new estimate from Pacific Crest Securities.  If true, it's an incredible figure.
Tweets: @bfrist
Todd Bishop / GeekWire:
Internal memo: Microsoft to cut off all ‘external staff’ after 18 months, imposing mandatory 6-month break  —  An internal Microsoft memo, distributed earlier today, imposes new restrictions on the company's use of “external staff” — including a new limit on people who work on projects for Microsoft through vendors.
Lenovo Newsroom:
Lenovo will continue selling 8" and 10" Windows tablets in the US, new models coming this holiday  —  Clarification on Lenovo Statement on Sales of Small Screen Windows-Based Tablets  —  We will continue to bring new Windows devices to market across different screen sizes …
Greg Sterling / Search Engine Land:
Yahoo Search Share Falls Below 10 Percent For “All-Time Low”  —  We're on the cusp of new comScore U.S. search market share data for June.  According to financial analyst notes, releasing the numbers early, desktop search declined for the fifth consecutive month after a period of growth in mid-2013.

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