Techmeme
July 19, 2014, 12:00 PM

Top News

Adrianne Jeffries / The Verge:
How warped incentives for Comcast's “retention specialists” lead to a vexing cancellation call  —  Here's why your Comcast rep is yelling at you  —  Warped employee incentives and an absence of competition make bad customer service inevitable  —  In 2006, a man named Vincent …
Josh Constine / TechCrunch:
Snapchat Files Trademarks To Handle Payments  —  Snappay?  Snapchat may try to monetize by processing peer-to-peer payments, money transfers, or online payments, according to two trademarks it filed earlier this week.  Owned by Snapchat and filed on July 11th by an attorney at Cooley …
Ashlee Vance / Businessweek:
Amazon's Cloud Is One of the Fastest-Growing Software Businesses in History  —  Five billion dollars.  —  That's how much Amazon.com (AMZN) will rake in from its cloud computing business this year, according to a new estimate from Pacific Crest Securities.  If true, it's an incredible figure.
Tweets: @bfrist
Lenovo Newsroom:
Lenovo will continue selling 8" and 10" Windows tablets in the US, new models coming this holiday  —  Clarification on Lenovo Statement on Sales of Small Screen Windows-Based Tablets  —  We will continue to bring new Windows devices to market across different screen sizes …
Todd Bishop / GeekWire:
Internal memo: Microsoft to cut off all ‘external staff’ after 18 months, imposing mandatory 6-month break  —  An internal Microsoft memo, distributed earlier today, imposes new restrictions on the company's use of “external staff” — including a new limit on people who work on projects for Microsoft through vendors.
Greg Sterling / Search Engine Land:
Yahoo Search Share Falls Below 10 Percent For “All-Time Low”  —  We're on the cusp of new comScore U.S. search market share data for June.  According to financial analyst notes, releasing the numbers early, desktop search declined for the fifth consecutive month after a period of growth in mid-2013.
Roberto Baldwin / The Next Web:
Twitter will soon give you access to your entire DM history via the iOS and Android apps  —  With more and more people using Twitter's DM (Direct Messages) feature as a chat service, the company is working to upgrade the experience. … Access to your entire history is a great way to keep track …

Sponsor Posts

Microsoft:
Drive for a sustainable water supply fuels partnership with Ecolab  —  Developments in cloud computing and smart manufacturing to help industries around the world tackle water scarcity.
Worldpay:
Subscriptions webinar with Ancestry.com  —  Join us on April 20th to explore how leaders in subscription pricing marry strategy and tech seamlessly to make the global leap.
Zoho:
Response bias, and why it's your survey's biggest enemy  —  Response bias can adversely affect your survey outcome.  Here's what you can do to fight it.  —  What makes a survey a powerful tool is its ability …
Turner:
How Turner's indie film steaming service FilmStruck supports a wide array of devices using a single cross-platform codebase  —  Turner recently launched FilmStruck, its much-anticipated domestic subscription video-on-demand (SVOD) service.
 

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More News

Emil Protalinski / The Next Web:
Alyson Shontell / Business Insider:

Earlier Picks

Emil Protalinski / The Next Web:
Jared Newman / PC World:
Peter Kafka / Re/code:
Steve Dent / Engadget: