Two results:

Jack Dorsey:
Let's reconsider our “users” … During a Square Board meeting, our newest Director Howard Schultz, pulled me aside and asked a simple question.  —  “Why do you all call your customers ‘users’?”  —  “I don't know.  We've always called them that.”  —  It wasn't something I've thought about for some time.
Oct 17, 2012, 4:50 PMIn context
Jack Dorsey:
Notes on my work at Twitter   —  There was a great profile in the New York Times about Twitter's CEO, Dick Costolo, which mentioned my work at the company.  It's not a common arrangement, so I'd like to clarify a few points.  —  In Spring of 2011, Dick asked me to take an operational role overseeing product, design, and brand.
Oct 9, 2012, 11:00 AMIn context

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