Two results:

Jack Dorsey:
Let's reconsider our “users” … During a Square Board meeting, our newest Director Howard Schultz, pulled me aside and asked a simple question.  —  “Why do you all call your customers ‘users’?”  —  “I don't know.  We've always called them that.”  —  It wasn't something I've thought about for some time.
Oct 17, 2012, 4:50 PMIn context
Jack Dorsey:
Notes on my work at Twitter   —  There was a great profile in the New York Times about Twitter's CEO, Dick Costolo, which mentioned my work at the company.  It's not a common arrangement, so I'd like to clarify a few points.  —  In Spring of 2011, Dick asked me to take an operational role overseeing product, design, and brand.
Oct 9, 2012, 11:00 AMIn context

Sponsor Posts

Surface helps Apple MacBook owners trade up to Pen and on-screen touch  —  Receive up to $650 off a Surface Pro or Surface Book when trading-in a MacBook.
Flying the flag for domestic payments  —  Operate internationally?  Use payment data to grow revenue and reduce processing costs by leveraging local entities in other countries.  Find out more here and register for our upcoming webinar.
How to handle the roller coaster ride of gathering insights and driving growth.  —  With the advent of the cloud and SaaS business models, small and medium-sized businesses can now leverage enterprise-grade technology without the enterprise-sized price tag.
The Case For Startups to Put CX at Their Core  —  Read why eero decided to prioritize and integrate its Customer Experience team - even before its launch